Rooms & Suites at the Marco Polo Plaza Cebu

Rooms & Suites

Marco Polo Plaza Cebu

Frequently Asked Questions - Reservations & Policies

Frequently Asked Reservations Questions at the Marco Polo Plaza Cebu

Frequently Asked Reservations Questions at the Marco Polo Plaza Cebu The Marco Polo Plaza Hotel's Guest Services Team has prepared a set of frequently asked questions in regards to your next stay, meeting or event at the Marco Polo Plaza Hotel Cebu.

If there is anything we have not listed here, please do not hesitate to contact our Hospitality Desk or the appropriate department through our contact center.


Frequently Asked Questions / Reservations:

  • Q:  HOW DO I RESERVE OR BOOK A ROOM?
  • A: You may make reservations and bookings through calling us at Toll Free 1-800-111-00-995. If you are in Cebu, please call 6332 -2531111. If you are in Manila, our number is 632-8871263. Or you can make your reservations and bookings on-line by using our website.
 
  • Q:  HOW DO I BOOK?
  • A:  We have created a booking guide that takes you through the steps required to make a booking using our website. Download our booking guide.
 
  • Q:  HOW DO I MAKE A PAYMENT?
  • A:  Our Booking engine of this website will require for selected rates pre-payment online which you can make with your Credit Card through the PayPal system, one of the most secure payment systems on the internet today. Other rates require payment directly in the hotel.
 
  • Q:  IS THERE A CLEARING FEE?
  • A:  Marco Polo Plaza Hotel Cebu does not charge any extra Credit Card charges for payments online. 
 
  • Q:  DO YOU CHARGE OR VERIFY MY CREDIT CARD BEFORE ARRIVAL?
  • A:  For Prepayment Rates booked online your Credit Card will instantly be charged through PayPal, while for rates and reservations which require a Credit Card Guarantee, we will verify your Credit Card for the amount of the first night, however not charge you. Payment is being made at the hotel for these reservations.
 
  • Q:  WHAT CREDIT CARDS DO YOU ACCEPT?
  • A:  Marco Polo Plaza Cebu accepts all major Credit Cards at the hotel and the allowed Credit Cards for the Philippines online via PayPal.

Frequently Asked Questions / Policies:

  • Q:  WHAT IS YOUR CANCELLATION POLICY?
  • A:  Each Rate we offer online through our Booking Engine carries a different Cancellation Policy, to which you will need to agree to in order to complete a reservation online.
 
  • Q:  HOW CAN I CHANGE MY BOOKING?
  • A:  If you made a reservation online through our website or the Marco Polo Hotels website, please click here to amend or cancel your reservation. If you made the reservation with a different source, please contact this source for amendments.
 
  • Q:  WHAT ARE YOUR GENERAL POLICIES ON ROOM CHARGES?
  • A:  Kids 2 years old and below are free of charge; kids 3-6 years old are charged 50% off from the full rate; kids 7 years up are charged fully; 3rd person rate: PHP 1,100 net per person with breakfast; PHP 770 net per person without breakfast.
 
  • Q:  HOW MANY ADDITIONAL GUESTS CAN STAY IN THE ROOM?
  • A:  Our guest rooms can accommodate a maximum of 2 adults and 2 kids or 3 adults only. We can also arrange your special accommodation needs, if any, prior to your arrival by informing us ahead of the details.
 
  • Q:  WHAT TIME CAN I CHECK IN? WHEN IS CHECK OUT TIME?
  • A:  Our check in time is 2:00 pm and check out time is 12:00 noon.
 
  • Q:  CAN I STORE MY LUGGAGE AFTER CHECKING OUT?
  • A:  We at Marco Polo Plaza will take care of storing your luggage safely and free of charge.
Book Now at Marco Polo Plaza Hotels Cebu
25°
°F°C
Cebu City
Mostly Cloudy
Humidity: 89%
Wed
Thunderstorms
23 | 27
Thu
Thunderstorms
22 | 28

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